Monarch Healthcare Management
Website Privacy Policy
Effective Date: September 1, 2026
Monarch Healthcare Management LLC (“Monarch”) and its affiliated long term care facilities (collectively referred to us “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through this website, how we use and share it, and the choices available to you. It applies to www.monarchmn.com and related Monarch web properties.
This policy covers our website only. If you are a resident, client, or patient of a Monarch-affiliated community, our handling of your protected health information (PHI) is instead governed by our Notice of Privacy Practices, available on this website, or upon request, as required by HIPAA.
Information We Collect
Information you give us
We collect information you choose to provide, such as when you:
- Fill out a contact, inquiry, or careers form
- Request information about a location or service
- Subscribe to communications or newsletters
- Contact us by phone, email, or chat
This may include your name, email address, phone number, mailing address, and the content of your message.
Information collected automatically
When you visit our website, certain technical information is collected automatically, including:
- IP address, browser type, and device/operating system
- Pages visited, time on page, and referring or exit pages
- General location (such as city or region) inferred from your IP address
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. These may include:
- Essential cookies needed for the site to function
- Analytics cookies (for example, Google Analytics or a similar service) that help us understand site usage and improve content
- Advertising or marketing cookies that help us measure the performance of our outreach
- Specific tools we use cookies with include Rendever, Google Analytics, Hubspot, YouTube, Facebook, Sinclair Broadcasting, Google Tag Manager, Active Demand, and Frankling Group.
Most browsers let you block or delete cookies through their settings. If you disable cookies, some parts of the site may not work as intended.
Use of Artificial Intelligence in Hiring and Onboarding
We use an AI-powered tool called Candid to assist with certain parts of our hiring and onboarding process. When you apply for a position with Monarch or an affiliated long-term care facility, Candid may contact you by phone or text message shortly after you apply to ask structured screening questions, confirm that you meet must-have job requirements, and help schedule an interview. Candid may also send you reminders related to signing an offer letter or registering for and attending new-employee orientation.
A human recruiter or hiring manager always makes the final decision on hiring. Candid does not make hiring decisions on its own.
We may expand its use of AI tools in the future. For example, to send reminders about training or satisfaction surveys to employees, residents, or families. This Policy will be updated if and when any such use begins.
How We Use Information
We use the information described above to:
- Respond to your questions and requests
- Provide information about our locations, services, and careers
- Operate, maintain, and improve our website
- Understand aggregate visitor trends and site performance
- Send communications you have requested, including the ability to opt out at any time
Sharing of Information
We do not sell personal information collected through this website. We may share information with:
- Service providers who help us operate the website, host data, or manage communications (for example, hosting, analytics, or email/marketing platforms), under confidentiality obligations
- Government or regulatory authorities, if required by law
- A successor entity in the event of a merger, acquisition, or sale of assets
Information regarding residents’ or clients’ medical/health information is handled separately under our Notice of Privacy Practices and HIPAA, not under this website policy.
Data Retention and Security
We retain website inquiry and contact information only as long as needed to respond to you and for legitimate business or legal purposes. We use reasonable administrative, technical, and physical safeguards to protect information collected through this website; however, no method of transmission or storage is completely secure.
Your Choices and Rights
- Opt out of marketing emails at any time using the unsubscribe link in the message
- Manage or disable cookies through your browser settings
- Request access to, correction of, or deletion of personal information you have submitted through this website, subject to applicable law
Depending on where you live, you may have additional rights under state privacy laws. To exercise any of these rights, contact us using the information below.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through this site.
Protected Health Information (HIPAA)
Health information about residents and clients receiving care from affiliated long-term care facility is used and disclosed as described in our separate Notice of Privacy Practices, which explains your rights regarding that information and how to file a complaint. This website Privacy Policy does not modify or limit those HIPAA rights.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Material changes will be posted on this page.
Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
- Compliance Officer: [email protected]
- Compliance Hotline: 888-579-1848
- Mail: Monarch Healthcare Management LLC, Attn: Compliance Officer, 1345 Corporate Center Curve, Eagan, MN 55121